Frequently Asked Questions

What is Fiber Based Networks?

Fiber Based Networks is a leading provider of Fiber to the Home (FTTH) premium broadband services in Nigeria. We specialize in delivering exceptional Fiber internet connectivity to both homes and offices, offering a comprehensive triple-play service that includes broadband, voice, and video solutions.

What is Fiber to the Home (FTTH)?

Fiber to the Home (FTTH) is a technology that uses fiber optic cables to connect homes and offices directly to the internet. Unlike traditional copper cables, fiber optics transmit data using light signals, providing faster speeds, higher bandwidth, and more reliable connections.

What services does Fiber Based Networks offer?

We offer a range of services to cater to different needs. Our services include residential broadband plans, business broadband plans, and dedicated plans for those requiring more customized solutions. Additionally, our comprehensive triple-play service includes broadband internet, voice services, and video solutions.

What are the benefits of choosing Fiber Based Networks?

By choosing Fiber Based Networks, you can enjoy several benefits. These include:

  • Exceptional speed and reliability: Our state-of-the-art fiber technology ensures minimal latency and maximum speed, providing an unparalleled online experience.
  • High-quality voice and video solutions: Our triple-play service includes reliable voice services and video solutions, enabling you to stay connected and entertained.
  • Faster downloads and uploads: Fiber optic technology allows for faster download and upload speeds, making it ideal for activities like streaming, gaming, and large file transfers.
  • Scalability and flexibility: Our plans cater to both residential and business needs, with dedicated plans available for customized solutions.
  • Reliable customer support: We have a dedicated customer support team ready to assist you with any queries or concerns.
How can I subscribe to Fiber Based Networks?

To subscribe to our services, simply visit our website or contact our customer support team. They will guide you through the available plans, help you choose the one that suits your needs, and assist with the subscription process.

What is the coverage area for Fiber Based Networks?

We strive to expand our coverage area continuously. To check if Fiber Based Networks is available in your area, please visit our website or contact our customer support team. They will provide you with the necessary information about the availability of our services in your location.

Can I upgrade or change my plan later?

Yes, we understand that your needs may change over time. We offer flexibility for plan upgrades or changes. You can contact our customer support team to discuss your requirements, and they will assist you in upgrading or changing your plan accordingly.

Is there a contract or minimum commitment period?

We offer both contract and non-contract options, depending on the plan you choose. Some plans may require a minimum commitment period, while others offer more flexibility. Our customer support team can provide you with detailed information on the terms and conditions associated with each plan.

What should I do if I face technical issues with my connection?

If you encounter any technical issues with your connection, we recommend reaching out to our customer support team. They are available to assist you and troubleshoot any problems you may be experiencing. Our goal is to ensure you have a seamless and reliable internet experience.

How can I contact Fiber Based Networks for further inquiries?

You can reach out to our customer support team through various channels. Visit our website for contact information, including phone numbers and email addresses. Our team will be happy to answer any additional questions or concerns you may have.

If you have any further questions or need assistance, please don’t hesitate to reach out to our customer support team. We are committed to providing you with the